FAQ - Hayya
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Hayya Application
Family members in Qatar on a visit visa who plan to stay in Qatar for the FIFA World Cup through Hayya can visit the nearest MOI Service Center starting from the first week of November 2022 to change their permit status, should their visit visa be expiring in November or December. Those whose visit visa will expire in October need to exit and re-enter with a Hayya entry permit or risk paying penalties while the change of permit status is being processed.
If you have an approved Hayya Card, you will receive an email with a PDF copy of your entry permit to Qatar. You can also retrieve your entry permit through the Hayya to Qatar 2022 Mobile App. At your point of departure make sure you present either your printed PDF, digital PDF or the entry permit on your App to the relevant counter(s) upon request.
You will need to present the entry permit in the country of departure, you can present it as a printed PDF, digital PDF, or through the Hayya to Qatar 2022 App.
Yes, you can retrieve your entry permit within the Mobile App, which you can also present at your point of departure
If you have an approved Hayya Card, entry permits will be emailed to you from October 2022 onwards., If you have not received your PDF entry permit, send an email to info@hayya.qa or call international support at +974-4441-2022 . Please note you can also retrieve your entry permit on the Hayya to Qatar 2022 Mobile App.
Yes. Every match ticket holder will need a Hayya Card in order to attend matches.
Yes. Hayya Card holders can access free public transport from 10 November to 23 December 2022 and smart journey planning (via the Hayya to Qatar 2022 app).
The Qatar 2022 Contact Center offers 24/7 support to all fans in eight languages. Fans can access support through the following channels:
Local calls: 2022
International calls: +974 4441 2022
WhatsApp: +974 4441 2022
Email: info@hayya.qa
You may login to the Hayya portal and choose “Upload Other Platforms Booking” option via Accommodation on the Hayya portal.
Only international ticketholders (over 18 Yrs. old) who have applied for a Hayya Card with their passport and whose applications are under Pending (Accommodation Confirmation) status, can submit an “Other Platforms Booking” request.
No, eligible ticketholders can make only one Matchday Visit request at a time. Once you are physically in Qatar, your Matchday Visit request cannot be deleted nor can a new Matchday Visit request be submitted. Additional Matchday Visit requests can be submitted after departing Qatar.
You will need to register your travel details via the Accommodation > “Visit on Matchday” option available on the Hayya portal. This applies for the primary applicant and your dependants.
It is a feature to share your Paid Accommodation details with up to three Companions (1 adult and 2 dependants).
Yes, with an admin fee of QAR 100 (US$ 27.47).
In this instance, an individual could book accommodation using multiple ticket validation IDs in order to select accommodation options to fit the number of guests.
Qatar Accommodation Agency website has the most extensive range of accommodation options available with a variety of price points. Booking via the agency will provide fans with automatic validation of their accommodation.
The Host Country is currently prioritising ticketed fans for accommodation bookings. Bookings should align with your match attendance.
You may arrange with your International family member or friend who has confirmed their paid accommodation to add you via the My Hayya > Actions > Share My Paid Accommodation. This option is available on the Hayya portal.
There is a wide range of options available on the Qatar Accommodation Agency website, the official accommodation agency for the tournament. Prices start at USD 84 per room/per night, based on two-person occupancy.
Qatar Accommodation Agency is the official accommodation agency for the tournament. Booking via the agency will provide fans with automatic validation of their accommodation.
Upload Other Platforms Bookings is an option available to fans to upload proof of a confirmed accommodation booking made on any booking website other than Qatar Accommodation Agency.
Your Matchday Visit will be valid for 24 hours from your time of entry to Qatar. If you overstay the permitted 24 hours in Qatar following your arrival, you will be subjected to fines and penalties
- If you have booked your accommodation through Qatar Accommodation Agency, your passport number in the QAA booking form should match the passport number you have entered in your Hayya Card application. In this case, your accommodation and Hayya card will be approved within 24 hours.
- If you have been added by your family or friends through Host Family & Friends feature, your passport number and nationality added by the Host should match the passport number and nationality you have entered in your Hayya Card application. In this case, your accommodation and Hayya Card will be approved within 24 hours.
- If you have booked your accommodation through Non-Qatar Accommodation Agency (eg. Match Hospitality, direct hotel, booking.com, Airbnb etc.), and used the option “Upload Other Platform Booking”, please wait for 48 hours for approval.
There are no restrictions on booking or sharing accommodation during the FIFA World Cup Qatar 2022™️. Bookings are only subject to availability and standard room capacities.
No, but the Qatar Accommodation Agency website has the most extensive range of accommodation options available with a variety of price points. Booking via the agency will provide fans with automatic validation of their accommodation.
There is a wide range of options, including apartments, villas, hotels, fan villages, cruise ship hotels, and holiday homes through Qatar Accommodation Agency (QAA), Match Hospitality (fifa.hospitality.com), Non-Qatar accommodation agency (eg. direct hotel bookings, Third party agency bookings, Online Travel Agencies - Airbnb, Booking.com, etc.). Visitors are also welcome to stay with family and friends, use the feature “Share My paid Accommodation”, and Visit on Matchday.
Only International fans who have applied for a Hayya Card with their passport, and whose applications are in the Pending (Accommodation Confirmation) status, can submit a Visit on a Matchday request.
It is an alternative accommodation option through which local fans can host family or friends in Qatar. The deadline for guests to be registered with Host Family and Friends was 31 October.
They can arrive to Qatar separately.
The 1+3 policy is also known as “Hayya with Me”. This is a Hayya feature that allows international approved Hayya Card holders to share 3 voucher codes for non-ticketed family members and/ or friends to apply for Hayya with a fee of QAR 500.
Entry to Qatar during tournament time will not be possible without a valid Hayya Card.
No. Physical Hayya Cards can only be printed once.
Two Hayya service centers are available to the public, Ali Bin Hamad Al Attiyah Arena (ABHA Arena) and Doha Exhibition and Convention Center (DECC), where fans can go and get their physical cards printed.
If you have a digital Hayya Card, the physical Hayya Card is optional. Fans who do not have a smartphone can use a physical Hayya Card as an alternative to the digital Hayya Card.
The Hayya to Qatar 2022 app includes an option named “Show your match tickets”- this will link to the FIFA World Cup ticket app, which will be available soon.
Metro and bus access will be free from 10 November to 23 December 2022 for both local and international fans with a valid Hayya Card.
Yes. The Hayya to Qatar 2022 app is available in App Store (iOS), Google Play (Android) & AppGallery (Huawei).
Yes.
Dependants are defined as applicants under 18.
You can visit the FIFA Website to buy tickets -Ticketing (fifa.com).
Yes. There are no restrictions.
Yes, provided you have a valid match ticket and have been issued a Matchday Visit Hayya Card through the Hayya portal or the Hayya to Qatar 2022 app. You need to enter details of your trip, which will allow you to enter Qatar for up to 24 hours. Please navigate through the Accommodation FAQs for more information regarding Visit on a Matchday.
When applying for Hayya using a “Hayya with Me” voucher, fans will not be able to use the “Visit on Matchday” or “Host Family & Friends” options. There is an option named ”Share my Paid Accommodation” which can be used for this feature. Please visit the Accommodation FAQs for more information about “Share my Paid Accommodation”.
All GCC and international fans’ passports should be valid until at least 22 March 2023.
No, FIFA Arab Cup Qatar 2021™ Hayya Cards are not transferable. Fans will need to create a new registration and apply for a FIFA World Cup 2022 Hayya Card.
No, the process is the same for all ports of entry. An approved Hayya Card and printed or digital entry permit are mandatory.
No, GCC Nationals/Residents will need to apply for a Hayya Card using their passport if they intend to visit Qatar between 1 November 2022 and 23 December 2022. Passports must be valid until 22 March 2023 as a minimum.
The Hayya to Qatar 2022 app is available in Arabic, English, French, German, and Spanish.
Yes. Adults should apply first as the main applicant and then dependant/s can apply under the main applicant’s Hayya.
If you’re travelling to Qatar and you have an approved Hayya entry permit, health insurance is recommended but not mandatory.
Fans with a fully approved Hayya application will be eligible for a multiple-entry permit which will be sent by email. International fans can use the digital or printed entry permit to re-enter Qatar as long as their Hayya status remains approved until 23 December 2022.
Your ticket application number can be used for the number of tickets purchased in your FIFA order.
Yes. All travelers to Qatar – whether they intend to attend a match or not – will need to apply for a Hayya Card if they are visiting Qatar during tournament time.
Up to three non-ticketed fans will be able to enter Qatar if they are invited by an approved Hayya Card holder.
Travelers coming to Qatar from December 2, 2022 can obtain a Hayya using the Non Match ticket holder feature. Accommodation is required and a fee of QAR 500 is applicable. Fees are waived for applicants below 12 years old.
If you are visiting Qatar from 2 December you do not require a match ticket. However you still need to apply for a Hayya Card on the Hayya platform hayya.qatar2022 or the Hayya to Qatar 2022 Mobile App.
If you don’t have a match ticket and want to enter Qatar from 2 December, you will need to register paid accommodation and pay QR500 for a Hayya Card. Fees are waived for applicants below 12 years old.
Residents of Qatar must apply using their valid QID and a match ticket.
Only one Hayya Card is required per person for the duration of the tournament.
We encourage everyone to apply for Hayya Card as soon as your ticket(s) purchase is confirmed to allow time for the Hayya application to be approved.
The digital Hayya Card will be available immediately following final approval of your Hayya card application via the Hayya to Qatar 2022 app.
For fans visiting Qatar, accommodation validation is mandatory in order to complete their Hayya Card application. Alternatively, fans can visit Qatar by applying for Matchday Visit on the Hayya portal, which enables them to stay in Qatar for up to 24 hours from time of entry without registering accommodation.
Yes. All fans who wish to attend FIFA World Cup Qatar 2022™ matches must apply for a Hayya Card. There are two available platforms; the Hayya to Qatar2022 app and the Hayya portal (web) Click here to apply.
No, you can begin your Hayya Card application without having booked Accommodation. If you are an international fan, your Hayya Card application will only be complete once your Accommodation is validated through the Hayya portal.
The Hayya Card will allow multiple entry to Qatar from 1 November to 23 December 2022 (using the printed or digital entry permit), entry to the stadiums (with a valid match ticket), access to free public transport from 10 November to 23 December 2022, smart journey planning (via the Digital Hayya), and access to fan experiences and discounts.
Match ticket holders must apply for a Hayya Card. They are (international ticket holders) also able to invite three non-ticketed fans to enter Qatar, with a minimal entry charge of QAR 500 applied for non-ticketed fans aged 12 and over to issue a Hayya Card. This service is complementary for non-ticketed fans below the age of 12.
- Hayya applications for international fans: 5 calendar days for preliminary approval (subject to photo and passport copy quality compliance). Up to an additional 24 hours will be required for accommodation confirmation (depending on accommodation type).
- Hayya applications for Qatar residents and citizens: 3 calendar days.
All fans need a match ticket or an invitation from a ticketed Hayya Card holder (international fans only). Residents of Qatar need a valid Qatar residence permit. International visitors’ passports must be valid until at least 22 March 2023 and they are required to register accommodation or apply for a Matchday Visit.
No, you do not need a Hayya Card to buy a match ticket or book accommodation.
1. Purchase a FIFA match ticket or receive an invitation from a ticketed Hayya Card holder
2. Register your account in Hayya to Qatar 2022 app/Web Portal or login with your FIFA Account
3. Complete the Hayya Card application registration process
4. Approval of Hayya application will be granted
5. View your digital Hayya Card in Hayya to Qatar 2022 app
Family members in Qatar on a visit visa who plan to stay in Qatar for the FIFA World Cup through Hayya can visit the nearest MOI Service Center starting from the first week of November 2022 to change their permit status, should their visit visa be expiring in November or December. Those whose visit visa will expire in October need to exit and re-enter with a Hayya entry permit or risk paying penalties while the change of permit status is being processed.
If you have an approved Hayya Card, you will receive an email with a PDF copy of your entry permit to Qatar. You can also retrieve your entry permit through the Hayya to Qatar 2022 Mobile App. At your point of departure make sure you present either your printed PDF, digital PDF or the entry permit on your App to the relevant counter(s) upon request.
You will need to present the entry permit in the country of departure, you can present it as a printed PDF, digital PDF, or through the Hayya to Qatar 2022 App.
Yes, you can retrieve your entry permit within the Mobile App, which you can also present at your point of departure
If you have an approved Hayya Card, entry permits will be emailed to you from October 2022 onwards., If you have not received your PDF entry permit, send an email to info@hayya.qa or call international support at +974-4441-2022 . Please note you can also retrieve your entry permit on the Hayya to Qatar 2022 Mobile App.
Yes. Every match ticket holder will need a Hayya Card in order to attend matches.
Yes. Hayya Card holders can access free public transport from 10 November to 23 December 2022 and smart journey planning (via the Hayya to Qatar 2022 app).
The Qatar 2022 Contact Center offers 24/7 support to all fans in eight languages. Fans can access support through the following channels:
Local calls: 2022
International calls: +974 4441 2022
WhatsApp: +974 4441 2022
Email: info@hayya.qa
You may login to the Hayya portal and choose “Upload Other Platforms Booking” option via Accommodation on the Hayya portal.
Only international ticketholders (over 18 Yrs. old) who have applied for a Hayya Card with their passport and whose applications are under Pending (Accommodation Confirmation) status, can submit an “Other Platforms Booking” request.
No, eligible ticketholders can make only one Matchday Visit request at a time. Once you are physically in Qatar, your Matchday Visit request cannot be deleted nor can a new Matchday Visit request be submitted. Additional Matchday Visit requests can be submitted after departing Qatar.
You will need to register your travel details via the Accommodation > “Visit on Matchday” option available on the Hayya portal. This applies for the primary applicant and your dependants.
It is a feature to share your Paid Accommodation details with up to three Companions (1 adult and 2 dependants).
Yes, with an admin fee of QAR 100 (US$ 27.47).
In this instance, an individual could book accommodation using multiple ticket validation IDs in order to select accommodation options to fit the number of guests.
Qatar Accommodation Agency website has the most extensive range of accommodation options available with a variety of price points. Booking via the agency will provide fans with automatic validation of their accommodation.
The Host Country is currently prioritising ticketed fans for accommodation bookings. Bookings should align with your match attendance.
You may arrange with your International family member or friend who has confirmed their paid accommodation to add you via the My Hayya > Actions > Share My Paid Accommodation. This option is available on the Hayya portal.
There is a wide range of options available on the Qatar Accommodation Agency website, the official accommodation agency for the tournament. Prices start at USD 84 per room/per night, based on two-person occupancy.
Qatar Accommodation Agency is the official accommodation agency for the tournament. Booking via the agency will provide fans with automatic validation of their accommodation.
Upload Other Platforms Bookings is an option available to fans to upload proof of a confirmed accommodation booking made on any booking website other than Qatar Accommodation Agency.
Your Matchday Visit will be valid for 24 hours from your time of entry to Qatar. If you overstay the permitted 24 hours in Qatar following your arrival, you will be subjected to fines and penalties
- If you have booked your accommodation through Qatar Accommodation Agency, your passport number in the QAA booking form should match the passport number you have entered in your Hayya Card application. In this case, your accommodation and Hayya card will be approved within 24 hours.
- If you have been added by your family or friends through Host Family & Friends feature, your passport number and nationality added by the Host should match the passport number and nationality you have entered in your Hayya Card application. In this case, your accommodation and Hayya Card will be approved within 24 hours.
- If you have booked your accommodation through Non-Qatar Accommodation Agency (eg. Match Hospitality, direct hotel, booking.com, Airbnb etc.), and used the option “Upload Other Platform Booking”, please wait for 48 hours for approval.
There are no restrictions on booking or sharing accommodation during the FIFA World Cup Qatar 2022™️. Bookings are only subject to availability and standard room capacities.
No, but the Qatar Accommodation Agency website has the most extensive range of accommodation options available with a variety of price points. Booking via the agency will provide fans with automatic validation of their accommodation.
There is a wide range of options, including apartments, villas, hotels, fan villages, cruise ship hotels, and holiday homes through Qatar Accommodation Agency (QAA), Match Hospitality (fifa.hospitality.com), Non-Qatar accommodation agency (eg. direct hotel bookings, Third party agency bookings, Online Travel Agencies - Airbnb, Booking.com, etc.). Visitors are also welcome to stay with family and friends, use the feature “Share My paid Accommodation”, and Visit on Matchday.
Only International fans who have applied for a Hayya Card with their passport, and whose applications are in the Pending (Accommodation Confirmation) status, can submit a Visit on a Matchday request.
It is an alternative accommodation option through which local fans can host family or friends in Qatar. The deadline for guests to be registered with Host Family and Friends was 31 October.
They can arrive to Qatar separately.
The 1+3 policy is also known as “Hayya with Me”. This is a Hayya feature that allows international approved Hayya Card holders to share 3 voucher codes for non-ticketed family members and/ or friends to apply for Hayya with a fee of QAR 500.
Entry to Qatar during tournament time will not be possible without a valid Hayya Card.
No. Physical Hayya Cards can only be printed once.
Two Hayya service centers are available to the public, Ali Bin Hamad Al Attiyah Arena (ABHA Arena) and Doha Exhibition and Convention Center (DECC), where fans can go and get their physical cards printed.
If you have a digital Hayya Card, the physical Hayya Card is optional. Fans who do not have a smartphone can use a physical Hayya Card as an alternative to the digital Hayya Card.
The Hayya to Qatar 2022 app includes an option named “Show your match tickets”- this will link to the FIFA World Cup ticket app, which will be available soon.
Metro and bus access will be free from 10 November to 23 December 2022 for both local and international fans with a valid Hayya Card.
Yes. The Hayya to Qatar 2022 app is available in App Store (iOS), Google Play (Android) & AppGallery (Huawei).
Yes.
Dependants are defined as applicants under 18.
You can visit the FIFA Website to buy tickets -Ticketing (fifa.com).
Yes. There are no restrictions.
Yes, provided you have a valid match ticket and have been issued a Matchday Visit Hayya Card through the Hayya portal or the Hayya to Qatar 2022 app. You need to enter details of your trip, which will allow you to enter Qatar for up to 24 hours. Please navigate through the Accommodation FAQs for more information regarding Visit on a Matchday.
When applying for Hayya using a “Hayya with Me” voucher, fans will not be able to use the “Visit on Matchday” or “Host Family & Friends” options. There is an option named ”Share my Paid Accommodation” which can be used for this feature. Please visit the Accommodation FAQs for more information about “Share my Paid Accommodation”.
All GCC and international fans’ passports should be valid until at least 22 March 2023.
No, FIFA Arab Cup Qatar 2021™ Hayya Cards are not transferable. Fans will need to create a new registration and apply for a FIFA World Cup 2022 Hayya Card.
No, the process is the same for all ports of entry. An approved Hayya Card and printed or digital entry permit are mandatory.
No, GCC Nationals/Residents will need to apply for a Hayya Card using their passport if they intend to visit Qatar between 1 November 2022 and 23 December 2022. Passports must be valid until 22 March 2023 as a minimum.
The Hayya to Qatar 2022 app is available in Arabic, English, French, German, and Spanish.
Yes. Adults should apply first as the main applicant and then dependant/s can apply under the main applicant’s Hayya.
If you’re travelling to Qatar and you have an approved Hayya entry permit, health insurance is recommended but not mandatory.
Fans with a fully approved Hayya application will be eligible for a multiple-entry permit which will be sent by email. International fans can use the digital or printed entry permit to re-enter Qatar as long as their Hayya status remains approved until 23 December 2022.
Your ticket application number can be used for the number of tickets purchased in your FIFA order.
Yes. All travelers to Qatar – whether they intend to attend a match or not – will need to apply for a Hayya Card if they are visiting Qatar during tournament time.
Up to three non-ticketed fans will be able to enter Qatar if they are invited by an approved Hayya Card holder.
Travelers coming to Qatar from December 2, 2022 can obtain a Hayya using the Non Match ticket holder feature. Accommodation is required and a fee of QAR 500 is applicable. Fees are waived for applicants below 12 years old.
If you are visiting Qatar from 2 December you do not require a match ticket. However you still need to apply for a Hayya Card on the Hayya platform hayya.qatar2022 or the Hayya to Qatar 2022 Mobile App.
If you don’t have a match ticket and want to enter Qatar from 2 December, you will need to register paid accommodation and pay QR500 for a Hayya Card. Fees are waived for applicants below 12 years old.
Residents of Qatar must apply using their valid QID and a match ticket.
Only one Hayya Card is required per person for the duration of the tournament.
We encourage everyone to apply for Hayya Card as soon as your ticket(s) purchase is confirmed to allow time for the Hayya application to be approved.
The digital Hayya Card will be available immediately following final approval of your Hayya card application via the Hayya to Qatar 2022 app.
For fans visiting Qatar, accommodation validation is mandatory in order to complete their Hayya Card application. Alternatively, fans can visit Qatar by applying for Matchday Visit on the Hayya portal, which enables them to stay in Qatar for up to 24 hours from time of entry without registering accommodation.
Yes. All fans who wish to attend FIFA World Cup Qatar 2022™ matches must apply for a Hayya Card. There are two available platforms; the Hayya to Qatar2022 app and the Hayya portal (web) Click here to apply.
No, you can begin your Hayya Card application without having booked Accommodation. If you are an international fan, your Hayya Card application will only be complete once your Accommodation is validated through the Hayya portal.
The Hayya Card will allow multiple entry to Qatar from 1 November to 23 December 2022 (using the printed or digital entry permit), entry to the stadiums (with a valid match ticket), access to free public transport from 10 November to 23 December 2022, smart journey planning (via the Digital Hayya), and access to fan experiences and discounts.
Match ticket holders must apply for a Hayya Card. They are (international ticket holders) also able to invite three non-ticketed fans to enter Qatar, with a minimal entry charge of QAR 500 applied for non-ticketed fans aged 12 and over to issue a Hayya Card. This service is complementary for non-ticketed fans below the age of 12.
- Hayya applications for international fans: 5 calendar days for preliminary approval (subject to photo and passport copy quality compliance). Up to an additional 24 hours will be required for accommodation confirmation (depending on accommodation type).
- Hayya applications for Qatar residents and citizens: 3 calendar days.
All fans need a match ticket or an invitation from a ticketed Hayya Card holder (international fans only). Residents of Qatar need a valid Qatar residence permit. International visitors’ passports must be valid until at least 22 March 2023 and they are required to register accommodation or apply for a Matchday Visit.
No, you do not need a Hayya Card to buy a match ticket or book accommodation.
1. Purchase a FIFA match ticket or receive an invitation from a ticketed Hayya Card holder
2. Register your account in Hayya to Qatar 2022 app/Web Portal or login with your FIFA Account
3. Complete the Hayya Card application registration process
4. Approval of Hayya application will be granted
5. View your digital Hayya Card in Hayya to Qatar 2022 app